Last Updated: February 26, 2024
Thank you for shopping at COMFISHEETS. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. This Refunds and Returns Policy outlines our process for returns and refunds to ensure a hassle-free experience for you.
1. Returns Eligibility: a. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. b. Returns must be initiated within 7 days from the date of delivery. c. Only regular-priced items are eligible for returns. Sale items are non-returnable.
2. Initiate a Return: a. To initiate a return, please contact us at sales@comfisheets.com with your order number and reason for the return. b. Our customer support team will provide you with further instructions on how to proceed with the return process.
3. Return Shipping: a. You will be responsible for paying for the return shipping costs. b. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Return Address: COMFISHEETS No 184/2 Ihala Biyanwila Kadawatha, Sri Lanka
5. Refunds: a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. b. If your return is approved, a refund will be processed to the original method of payment within 7 business days. c. Please note that it may take some time for the refunded amount to appear in your account, depending on your bank or credit card issuer.
6. Exchanges: a. We do not offer exchanges for returned items. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately at sales@comfisheets.com. b. We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.
8. Contact Us: If you have any questions or concerns about our Refunds and Returns Policy, please contact us at sales@comfisheets.com or by mail at the address provided above.
Thank you for shopping with COMFISHEETS. We appreciate your business and strive to provide you with the best possible shopping experience.